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I've been purchasing parts for our Road Stars for over 20 years, and have found that Rock River Powersports have been the best in dealing with OEM parts. Not only with the professional help that they provide, but on the pricing for the parts and shipping.
Around the first of March, I was completely rebuilding a couple of RS engines and needing seals. Calling Rock River, Tom checked on their part stock, showing that they were out of the seal I was needing, but he did a check throughout the dealers in the USA. He told me that the dealer in Las Vegas was showing that they had one in stock, and he gave the number to call. Calling that dealer, the sales person said that they had one showing in the computer but he would pull it from the shelf to make sure they had it. He came back from checking and said he did not see one but would order one for me. I thanked him for checking, and decided to check other vendors.
Checking several venders, Partzilla was showing 2 in stock. I called them to send me that seal and asked the salesperson to please make sure they have it in hand and mail it that day. The salesman confirmed that they had it in hand and would mail that day. So I placed the order.
About 3 days later, I received a notice that it was on order and would be shipped out the end of March. It pissed me off that they mislead me, so I cancelled that order after ordering the seal thru Rock River. Tom was great and said he would call me as soon as the part was on it's way to me. Approximately the next week it was coming to me and cut me a deal with the price and shipping being a member of the RS clinic.
I saved over 30% using Rock River and I highly recommend them for our parts supplier. Not only is Rock River Powersports a good source for our parts, they are our sponsor for roadstarclinic. Thank you.
Around the first of March, I was completely rebuilding a couple of RS engines and needing seals. Calling Rock River, Tom checked on their part stock, showing that they were out of the seal I was needing, but he did a check throughout the dealers in the USA. He told me that the dealer in Las Vegas was showing that they had one in stock, and he gave the number to call. Calling that dealer, the sales person said that they had one showing in the computer but he would pull it from the shelf to make sure they had it. He came back from checking and said he did not see one but would order one for me. I thanked him for checking, and decided to check other vendors.
Checking several venders, Partzilla was showing 2 in stock. I called them to send me that seal and asked the salesperson to please make sure they have it in hand and mail it that day. The salesman confirmed that they had it in hand and would mail that day. So I placed the order.
About 3 days later, I received a notice that it was on order and would be shipped out the end of March. It pissed me off that they mislead me, so I cancelled that order after ordering the seal thru Rock River. Tom was great and said he would call me as soon as the part was on it's way to me. Approximately the next week it was coming to me and cut me a deal with the price and shipping being a member of the RS clinic.
I saved over 30% using Rock River and I highly recommend them for our parts supplier. Not only is Rock River Powersports a good source for our parts, they are our sponsor for roadstarclinic. Thank you.
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